Frequently Asked Questions
Q: What is the return policy on eCards?
A: All eCard sales are final. Please ensure that you are purchasing the correct item for your needs before placing your order, as eCards may not be returned or exchanged.
Q: How do Training Centers access eCards after purchasing them?
A: After purchase, eCards will be uploaded to the Training Center's account on the American Heart Association Instructor Network. Training Centers may then visit the "My Cards" section of the Instructor Network site to view and assign available eCard codes.
Q: How do students redeem their eCards?
A: After being assigned an eCard, students will receive an e-mail notification with a link to claim their eCard online. From there, students will need to review their student profile page to update and confirm their contact information, set up a security question, agree to American Heart Association's standard Terms of Use, and complete a brief survey. They will then be able to view their eCard.
Q: Are eCards sold in packages like print cards?
A: No, eCards are sold as individual units. Please be sure to specify the exact number of eCards you wish to order.
Q: Can an eCard be printed?
A: Yes, an eCard can be printed by the student or Instructor, if necessary.
Q: Are eCards available for Instructor courses?
A: No, eCards are limited to provider cards. There is no plan to create any electronic Instructor cards.
Q: Are eCards available internationally?
A: No, eCards and the My Cards tool are available only to U.S. Training Center Coordinators at this time.
